Inside Sales

COMPANY OVERVIEW:  Our client specializes in the rental and sale of Piping Isolation & Testing Products, Flow Measurement Products, Heat Exchanger Tools, and Tube Plugs, through innovation and professionalism, has differentiated itself as a leading supplier of manufactured goods to the refining, chemical processing, and power markets

POSITION:  Inside Sales

COMPENSATION:  Competitive salary + DOE

BENEFITS:  Standard Package

LOCATION:  Houston, Texas

SUMMARY:In this role, you will be tasked with providing quotes and processing orders from order entry to shipment and billing preparation. Additionally, you will receive cross-training in sales, project management, and administrative tasks to ensure versatility and readiness to assist in various areas of the business. Exceptional customer service will be at the forefront of your responsibilities, ensuring that every interaction reflects our commitment to customer satisfaction and quality service

DUTIES OR RESPONSIBILITIES:

• Embrace and exemplify company’s core values of trust, support, communication, collaboration and creative solutions.
• Assess and promptly respond to inbound requests for quotes via various communication channels such as phone calls, emails and referrals from outside sales reps or marketing initiatives
• Follow established SOPs and guidelines concerning formal quote requirements, as well as sales and rental order processes, ensuring consistency and accuracy in all transactions
• Manage the coordination of sales or rental order fulfillment, including inventoried and manufactured parts, to meet customers’ specifications and delivery timelines effectively
• Assist customers in selecting appropriate products and provide guidance on customized manufactured goods tailored to their specific needs and applications
• Build and maintain strong relationships with prospects and existing customers, fostering trust and loyalty through responsive communication and attentive service
• Enter required information accurately into the company’s ERPs, CRM and other technological systems, maintaining up-to-date records and ensuring data integrity
• Collaborate closely with the outside sales team to understand customer requirements, promote company products, provide sales support, and facilitate seamless customer experiences
• Ensure orders are processed within necessary timeframes, coordinating with relevant departments to expedite processes and resolve any issues that may arise
• Initiate quality and accounting-related processes by completing proper documentation such as Corrective Action Reports, RMAs, Credit or Refund Approvals, ensuring compliance with company policies and procedures
• Proactively initiate sales call on marketing inbound leads and follow up on pending quotes to increase sales conversions and capitalize on opportunities
• Address and resolve customer issues and concerns with a helpful and proactive attitude, striving to exceed customer expectations and ensure satisfaction
• Perform clerical tasks including scanning, filing, and organizing documents as needed to support smooth operations and maintain efficient record-keeping
• Act as the company liaison on a rotating schedule to coordinate after-hours and holiday operations, ensuring continuity of service and support for customers
• Source materials or other goods for order fulfillment to assist the Purchasing Department as needed, contributing to streamlined supply chain operations
• Participate in cross-training initiatives and perform functions of sales, project management, and administrative duties as required, fostering versatility and adaptability within the team
• Execute various tasks, as assigned by your manager, supervisor, or company officer, whether within your standard duties or as requested beyond regular responsibilities

EXPERIENCE AND QUALIFICATIONS:

• 2+ years working in an office environment in a customer service and/or sales role, preferably in a manufacturing environment or company with the same or similar product lines
• Demonstrated proficiency in PC-related skills, including Microsoft Word, Excel, PowerPoint, as well as experience with ERP and CRM systems, facilitating efficient data management and communication
• Exceptional written and oral communication skills, enabling clear and effective interaction with customers, colleagues, and stakeholders
• Proven track record of delivering exceptional customer service, ensuring positive experiences and fostering long-term relationships with clients.
• Strong conflict resolution and problem-solving skills, enabling the resolution of customer issues and challenges with tact, diplomacy, and efficiency
• Strong organizational skills, allowing for effective multitasking, prioritization, and time management in a dynamic work environment
• Ability to work effectively in a fast-paced environment, demonstrating adaptability, resilience, and the capacity to thrive under pressure

***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information, please email Kristin Skendziel at kskendziel@bicrecruiting.com