Hotel Front Desk Agent
Front Desk Agent
Essential Job Functions:
- Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
- Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.
- Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
- Accept, change and cancel hotel reservations
- Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports
- Handle hotel emergency situations following emergency guidelines
Qualifications and Requirements
- Bilingual Preffered.
- 1+ Year of prior Hotel or Hotel Front Desk Experience Required
- Flexible schedule availability, required to workday, night and overnight shifts, including weekends and holidays
- Ability to multitask and handle stress in busy periods
- The employee is required to stand, walk, for prolong periods of time
- Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
- Must have good near and far vision, including ability read and interpret written instructions/directions
- Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
- Ability to distinguish smells
- Duties mainly performed indoors
- Must be able to hear, moderate noise level
Visit our careers page to submit your application and to learn more about our company:
www.ontimesolutions.biz
Job Type: Full-time
Pay: $13.00 – $16.00 per hour
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Contact Aaron at 407-923-0446